What happens if I'm running late to my booking?

We understand that sometimes things happen and you may be delayed to your treatment. Try not to worry. You can contact our dedicated Customer Service team, so that they can alert your Physiotherapist.

The practitioner will stay and give you as much of a treatment as possible, but please note that they may not be able to complete the full booking past your scheduled appointment time in the event of other bookings that they need to attend.


PLEASE NOTE: As per our cancellation policy, you will be charged for the full cost of the treatment if you fail to attend your booking at the agreed appointment time, or reschedule due to extreme lateness.

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