Protecting your health in light of the coronavirus outbreak in Spain

Protecting your health in light of the coronavirus outbreak in Spain

Like many of you, we’ve been following the news of the coronavirus (Covid-19) outbreak with growing concern over the past few weeks. 

We’d like to reassure you by sharing some of the actions we’re taking (and have been taking for the past three weeks) in line with Public Health guidelines, and some advice on how you can help us further. It’s important to stress that this guidance isn’t to cause unnecessary worry, but is an extra precaution to ensure the wellbeing of our community.


We’re communicating closely with UrbanFisio physiotherapists

We’re asking them to let us know immediately if they’re experiencing any flu-like symptoms, and to inform us if they’ve recently returned from an area of coronavirus concern. Over the past three weeks, we’ve advised additional security and hygiene measures in response to the outbreak. We’ll continue to update our advice according to the latest government guidance.


Help us protect the UrbanFisio community

  1. Contact us immediately via web chat if you’re experiencing flu-like symptoms, including coughing, fever, body aches or difficulty breathing, and you’ve had an UrbanFisio treatment in the past 14 days, or have an upcoming booking. 
  2. Hold off on booking treatments, and cancel any pre-existing bookings, if you suspect that you or a member of your household has been exposed to the novel coronavirus. That includes if you have returned from any of the category one countries listed here, even if you’re symptom-free, as you may need to self-isolate for 14 days.
  3. Wash your hands with soap and water before all treatments and fitness sessions.  


Chat with customer service to cancel for free

You can cancel an upcoming booking for free by chatting with our customer service team via the web, explaining you’re cancelling due to suspected coronavirus exposure. 

For all other cancellation reasons, our usual booking policy applies. You can cancel for free up to 24 hours before your appointment. 


Follow official advice

We strongly recommend you call NHS immediately if you’re experiencing any of the symptoms associated with Covid-19. For more details on the virus, its symptoms and how to prevent the spread, check out this NHS page. To stay up-to-date with official government-issued advice, go to this page.

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